Implementing an ERP system is an expensive and sometimes scary undertaking. Your ERP system is the heart of your business, without it, your business can’t thrive. Most organizations are so happy after the implementation or upgrade is complete, they start living in a false sense of reality that their job is done. The best decision you can make for your business is to ensure proper support for your Epicor ERP system. There are many options you can choose for support: via phone, remote control, and/or on-site visits. If you are an Epicor customer paying annual maintenance, you probably know they are not responsible to assist in a large variety of situations or may not be able to assist in a timely manner relative to your problem. Don’t worry, you have options.

Epicor Support Agreements 2W Tech Epicor Gold Partner2W offers different support levels to help assist with all levels of Epicor from training to customizations. We offer several different types of Epicor Support Agreements:

  • Ad-hoc Help Desk: This agreement provides support on a case-by-case basis, allowing an organization to seek help when a problem or need occurs.
  • 2W Support:  This plan includes remote monitoring and back-up support, as well as Help Desk support.
  • Epicor System Administrator: One of our expert Epicor consultants becomes your Epicor System Admin, so there is no need to hire or pull your own internal resources. We can be available on-site or remote, as little or much as you need.
  • Managed Epicor Services: This plan provides unlimited training and support for your Epicor ERP system, including emergency services, remote management, Help Desk, and many other needs that may arise.

While the 2W Technologies Managed Services Plan brings incredible value, it is in no way intended to be a substitution for your Epicor Maintenance Agreement. 2W Tech is a Gold Epicor Partner and would be happy to help your organization ensure your Epicor ERP system is properly supported. Give us a call today to learn more.

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