More exciting news coming out of Microsoft Ignite 2020. Microsoft has introduced the first fully managed communication platform offering from a major cloud provider, Azure Communication Services. As implied in the name, this fully managed platform is built on the Microsoft Azure cloud.

It gives the ability to build and deploy communications features and user experiences across applications and devices using the same low-latency communications network used for Microsoft Teams. You will be able to leverage Azure services such as Azure Cognitive Services for translation and sentiment analysis and other contextual interactions.

By adding just a few lines of code, you can gain features like voice and video calling, chat and SMS text message capabilities to mobile apps, desktop applications and websites. Microsoft made it possible to use developer-friendly APIs and SDKs to create personalized communication experiences in a matter of minutes. These capabilities can be used on any platform and any device, without the need for any complex integrations.

Next month, SMS service and phone numbers will become available. These telephony capabilities will include provisioning numbers that support inbound and outbound calling, porting existing numbers and requesting new numbers.

With Azure Communication Services, integrating voice and video calling into a multichannel communication experience is simple and gives companies that options to solve problems for a customer in multiple ways.

Microsoft has created a new first-party voice channel for Dynamics 365 Customer Service that is built on Azure Communication Services and will be available in private preview in October.

2W Tech is a technology service provider and Microsoft Gold Partner. Give us a call today to learn more about Azure Communication Services or Microsoft Azure Cloud.

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