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The Evolution of Managed Services

Once upon a time, the definition of “managed services” simply meant calling upon your IT consultant whenever something broke down. Since the 1990s, this model has evolved into a fixed-price offering. This iteration initially proved challenging for clients since that cast a wide net for potential IT problems, but providers and clients alike are adjusting to the speed of technology as it advances.

Increasingly, managed services has become the facilitator for speedy, secure digital transformation. It has evolved from what was once an outsourced service to an all-encompassing approach that allows organizations to quickly gain access to new technologies and skills while addressing factors like speed, cost, quality and risk.

Managed services is now all about paying for what you use. This now covers hardware- and software-based infrastructures, too. More recently, employees want to use their own devices within their employers’ IT infrastructure, adding another layer of service required of managed services providers. Managed services providers are now bringing together disconnected applications, platforms and infrastructures in the cloud, offering companies consumption-based business models more similar to Spotify or Netflix than historical enterprise tech.

Organizations no longer look to managed services providers to come in to manage their infrastructure. Instead, they want to run everything they need on their managed service provider’s global infrastructure. Managed services providers effectively take on the role of full-time IT professional a business would usually employ to manage time-consuming and resource-heavy daily tasks.

If you choose 2W Tech as your managed services provider, we will continually monitor the stability and security of your IT network so you can experience maximum network up-time, increase your efficiency and focus on your core business functions. We leverage artificial intelligence on our RMM platform to fix issues before they become an actual problem for your business. Contact 2W Tech today for more information about our managed services and other IT Consulting programs.

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