Microsoft 365 Updates Focus on Frontline Workers


Many of the technological tweaks over the past few years have focused on the office workers and how they can manage the pandemic as best as possible, including improved remote work solutions as well as more secure connections to the corporate network. Microsoft recently surveyed 9,600 frontline employees and managers in eight industries across five continents for its ongoing Work Trend Index, and it has come up with several improvements designed to improve Microsoft 365 solutions for this subset of the labor pool. 

For example, Microsoft has announced the general availability of a new feature for Microsoft teams that allows frontline workers to use their smartphone or tablet as a walkie talkie, provided they have access to Wi-Fi or mobile data.  

Microsoft also has partnered with rugged smartphone manufacturer Zebra Technologies, which has integrated a dedicated Microsoft Teams push-to-talk button into some of its handsets. Separately, Microsoft Teams can now be used by frontline workers to manage scheduled appointments, providing customers with real-time updates on wait times, missed appointments and staffing delays to create a more transparent experience. 

Microsoft also has rolled out many improvements for Viva, its employee experience platform. The updates will give non-office-based workers easy access to payroll, HR, and training resources, which will help organizations establish a more consistent culture.  

To learn more about the Microsoft 365 suite of products, call 2W Tech. Whether you are ready to make the jump to Office 365 or want a new IT consultant taking care of your needs, you can entrust 2W Tech, a Microsoft Gold partner, with your Microsoft services. Contact us today.  

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