Every organization could use a helping hand when it comes to keeping their ERP systems up to date and fully functional. But not every company has the same staffing levels in their IT departments, so why do countless IT firms offer a one-size-fits-all approach for their support? At 2W Tech, we realized our clients have different needs when it comes to the amount of support they need for their ERP system. As a result, 2W Tech offers different level support agreements to help assist with all levels of Epicor, from training to customizations. These levels come in the form of different types of Epicor support agreements.
Support Agreements SLA Epicor Service Level Support agreements

  • Ad-hoc Help Desk – This agreement provides support on a case-by-case basis, allowing an organization to seek help when a problem or need arises.
  • 2W Support – This plan includes remote monitoring, backup support and help desk support.
  • Epicor System Administrator – One of our expert Epicor consultants becomes your Epicor system administrator, so there is no need to hire or pull your own internal resources. We can be available onsite or remote as much or as little as you need.
  • Managed Epicor Services – This plan provides unlimited training and support for your Epicor ERP system, including emergency services, remote management, Help Desk and any other needs that may pop up.

2W Tech is a certified Epicor partner and employs experienced ERP consultants who can discuss the level of support your organization needs. Contact 2W Tech today to begin discussing the best way to keep your ERP software working for your organization.
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