Benefits to an Epicor Certified Partner
In yesterday’s blog, we discussed Epicor’s certified partner program. All Epicor’s Reseller Partners are full-service partners, providing sales, professional services, and support to customers with Epicor solutions. Epicor has three tiers of partnership, each of which has varying levels required of dedicated support, customer satisfaction ratings and proven positive results with implementation success. Click here to read that blog.
Now we are going to focus on the benefits an Epicor Certified Partner receives.
Epicor Certified Partner Program includes:
- Quality Assurance: Must adhere to the regulations and high standards of service set by Epicor. This helps ensure clients receive consistent and reliable services, whether for an implementation or ongoing support.
- Implementation and Certification: Must complete the Epicor Certification Program ensuring their consultants have the highest level of product knowledge, including installation, configuration, customization, and ongoing support.
- Direct Line of Communication: Have a direct line to Epicor product development, service, and support teams. This means speedier response times on escalated service tickets and quicker answers to your questions.
- Support Services: Will help your business remain compliant with your Epicor support contract. This involves understanding the specific needs of a client, configuring the software accordingly, and providing ongoing support and maintenance services.
- Access to Resources: Certified partners have access to technical documentation, product updates, and support channels, so they always have the most up-to-date feature and enhancement information. Always informed of product news and are provided with product training, to ensure their Consulting team is always compliant with the product.
- Access to Insider Information: Are informed about latest product roadmaps, active promotions, and incentives coming down the pipeline so they are ready to launch immediately upon release.
Being a certified Epicor partner can be beneficial for that partners’ clients. It provides a level of assurance to clients that the partner does indeed have the necessary skills and expertise to effectively implement and support Epicor solutions. Certified Partners receive rewards from Epicor and the benefits of those rewards are passed down to their clients. Things such as free education credits and certifications, that really encourage their Certified Partners to continue learning and growing with the solutions.