Managed Services by 2W Tech
A few years ago, the buzzword relating to IT support was Managed Services and we watched the adoption curve for the technology really take off. Here we are today, and the term Managed Services is no longer a buzzword, but more a way of life for many organizations. But even having said (or typed this), there are still plenty of businesses that are running on a break-fix IT model. The number one reason for this and many still don’t understand the value and cost savings a Managed Services program can bring to their business.
By definition, Managed Services allows a business to offload IT operations to a service provider, known as a Managed Services Provider. This MSP assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business. One of the roles 2W Tech adopted many, many years ago was that of an MSP. Having been in this business a long time, has let us really refine our program and offer clients a variety of options that can work for their business.
2W Tech offers 3 levels to our IT Managed Services Program; Bronze, Silver and Gold. The Bronze level is a basic program level that is often a good option for those clients who are hesitant to move away from their break-fix model, but finally are willing to let go and give it a try. From there, each level increases with the bells and whistles that are included. Our Gold level included items such as Vendor Management, unlimited on-site support, as well as CIO Planning and Consulting.
If your organization still has not moved away from a Break-fix model, or if you are not sure what options are available to you for Managed Services, give 2W Tech a call today. We would be happy to discuss your current IT Plan and what Managed Services can bring to your organization.