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Home / Innovation / Innovation – Artificial Intelligence for Epicor

At 2W Tech, innovation is about developing solutions that enhance efficiency and productivity for our clients. 

  • "Called in with a firewall problem. Spoke to Nick who showed me how to overcome the problem. Works fine! Excellent response time!!!"
    Imperial Lithographing Corp.
  • "I was called right away. The technician was so helpful and got me logged in very quickly. Very kind and easy to talk to. I appreciated the help so much!"
    Complete Home Concepts Inc
  • "I enjoy that my 2WTech team responds in a timely manner even on low priority questions that help me understand if the greater efficiencies I'm looking for in our business system computing processes can be achieved."
    Aries Industries
  • "Lucy is a wealth of knowledge. She reads the situation well and is quick to point out things that might otherwise be overlooked."
    Global Power Components
  • "Brodie was extremely helpful and continued to pursue all options until we found the answer to our problem."
    Sun Process Converting, Inc.
  • "Sapan was an amazing help! Patient, kind and even gave me a few laughs! I am extremely happy with the response time."
    Global Body & Equipment Co.
  • "Called in with a firewall problem. Spoke to Nick who showed me how to overcome the problem. Works fine! Excellent response time!!!"
    Imperial Lithographing Corp.
  • "I was called right away. The technician was so helpful and got me logged in very quickly. Very kind and easy to talk to. I appreciated the help so much!"
    Complete Home Concepts Inc
  • "I enjoy that my 2WTech team responds in a timely manner even on low priority questions that help me understand if the greater efficiencies I'm looking for in our business system computing processes can be achieved."
    Aries Industries
  • "Lucy is a wealth of knowledge. She reads the situation well and is quick to point out things that might otherwise be overlooked."
    Global Power Components
  • "Brodie was extremely helpful and continued to pursue all options until we found the answer to our problem."
    Sun Process Converting, Inc.
  • "Sapan was an amazing help! Patient, kind and even gave me a few laughs! I am extremely happy with the response time."
    Global Body & Equipment Co.
  • "Called in with a firewall problem. Spoke to Nick who showed me how to overcome the problem. Works fine! Excellent response time!!!"
    Imperial Lithographing Corp.
  • "I was called right away. The technician was so helpful and got me logged in very quickly. Very kind and easy to talk to. I appreciated the help so much!"
    Complete Home Concepts Inc
  • "I enjoy that my 2WTech team responds in a timely manner even on low priority questions that help me understand if the greater efficiencies I'm looking for in our business system computing processes can be achieved."
    Aries Industries
  • "Lucy is a wealth of knowledge. She reads the situation well and is quick to point out things that might otherwise be overlooked."
    Global Power Components
  • "Brodie was extremely helpful and continued to pursue all options until we found the answer to our problem."
    Sun Process Converting, Inc.
  • "Sapan was an amazing help! Patient, kind and even gave me a few laughs! I am extremely happy with the response time."
    Global Body & Equipment Co.
  • ResolveIQ for Meetings
  • ResolveIQ for Customer Service
  • ResolveIQ for Helpdesk
  • ResolveIQ for Best Practices

ResolveIQ for meetings is designed to enhance the productivity and efficiency of meeting-related tasks. Innovation is introduced by automating transcription processing, executive summaries, action item extraction, follow-up email drafting, and work outlining. By automating these processes, ResolveIQ for meetings can save time and reduce the administrative burden on employees, allowing them to focus on more strategic tasks. It also ensures that the outcomes of meetings are effectively communicated and acted upon, leading to better collaboration and productivity within the organization.

In the field of customer service, ResolveIQ Artificial Intelligence efficiently navigates through vast amounts of product data and historical processes to respond to customer questions. The ability for users to enter questions in natural language makes it easier to locate pertinent information, thus improving the customer service experience. This innovation saves your organization countless hours of manpower. By leveraging the power of artificial intelligence and natural language processing, it can interpret and process customer inquiries in an intuitive and human-like way with natural language understanding, rapid information retrieval, consistency in responses, and integration with existing systems.

ResolveIQ can significantly enhance Helpdesk operations by simplifying the management of support tickets and offering quick access to necessary information. By utilizing natural language processing and artificial intelligence, ResolveIQ can boost the efficiency and effectiveness of your Helpdesk team. ResolveIQ for Helpdesk is designed to enhance the productivity and efficiency of support-related tasks. It can benefit your organization through ticket categorization, rapid information retrieval, consistency in responses, and integrating with existing systems. By integrating ResolveIQ for Helpdesk, 2W Tech can assist businesses in enhancing their support response times and improving the quality of support offered, which can lead to heightened customer satisfaction and loyalty.

ResolveIQ can serve as a central hub and summarizer for best practices. It can organize and present your company’s documented best practices in a format that is easy to search and user-friendly. This ensures that your team adheres to the most efficient and effective procedures developed from your organization’s experience and expertise. ResolveIQ’s capabilities for best practices management are designed to support your team in maintaining high standards of operational excellence. ResolveIQ can store and manage your company’s accumulated knowledge and documented procedures by serving as a centralized repository. This innovative technology offers a centralized knowledge base, searchable content, user-friendly access, regular updates and revisions, and customizable templates.

 

  • ResolveIQ AI for Customer Service

    04/26/24

    ResolveIQTM, developed by 2W Tech, benefits from their expertise as an Epicor Platinum Elite Partner and a Microsoft Tier One Cloud Services partner....

    Read blog
  • Understanding ResolveIQ for Helpdesk

    04/19/24

    ResolveIQTM is backed by 2W Tech’s expertise as an Epicor Platinum Elite Partner and a Microsoft Tier 1 Cloud Services Partner, which means...

    Read blog
  • Introducing ResolveIQ for Meetings

    04/11/24

    Organizations should consider using ResolveIQTM for meetings because it can help streamline their meeting processes and enhance collaboration. As an executive assistant at...

    Read blog

Copyright © 2025, 2W Technologies, Inc.

2W Tech is a leading technology service provider specializing in cutting-edge solutions for the manufacturing and distribution industry, including Epicor ERP, Epicor P21, IT support and infrastructure, Azure cloud services, Microsoft 365, cybersecurity, artificial intelligence, data analytics, and comprehensive managed technology programs.

Epicor in AzureTM and ResolveIQTM are registered trademarks of 2W Technologies, INC.

As an esteemed Epicor Platinum Elite Partner and a Microsoft Tier 1 Cloud Services Partner, we are dedicated to delivering unparalleled service and support. For more information, please contact us at 262-686-5070 or visit our website here.