Epicor User Groups
There are many different types of user groups out there. If you sit down at your computer and type “Epicor user group” into your search bar, you will see various results and options; from Epicor hosted groups, to regional based Consultant groups. So what is a user group? It is a set of people who have similar interests, goals, or concerns and have regular meetings where they can share their ideas. Most user groups are regionally based and meet on a regular basis in a conference room type setting. These meetings have a specific topic they are trying to help educate on. For example, if the online forum associated with the group has a lot of its members struggling with a feature or questioning the validity of a new product, the leader of the group recognizes this and takes steps to host a user meeting around that specific topic. Most of the hosted events do cost a fee.
Most user groups also have a forum that is associated with their group. These are hosted online and serve as a means of discussion and troubleshooting, meant to complement your Epicor technical support, not replace it. Some of these online groups are hosted through social sites such as LinkedIn or Facebook, some have unique url’s or might be hosted through major search engines. There are many options when deciding what user group to join, you need to evaluate your needs and chose what fits best for you.
As you become involved in the group you will quickly learn that many of you experience many of the same types of issues running your businesses day to day. As a group member, you are automatically eligible to be on their forums. On the forums, group members share ideas, ask questions, and troubleshoot the software or business practice. The forums provide an invaluable asset to many employees and businesses. Many have used the ideas they have seen come across in discussion to streamline many processes in their businesses. Others have used the forums to find the answer to a problem they had over a weekend when Epicor or their Epicor partner was unavailable. The benefit to asking your peers questions and for advice is they typically are knee deep in using the product as well, so they can put things in terms and use examples that are easy to understand.
Consultants and Technical support teams usually are members of these user groups as well and often times weigh in and help the members with their questions and concerns. You can’t beat getting free expert advice! User groups prohibit these type of members from soliciting your business, so you don’t need to worry about that. One thing to keep in mind is that there could be several right answers to the same question. There could also be a right answer given your company size or industry, so not all feedback on the forum could be right for your business. But even with that, if you are using or considering using an Epicor product, you should consider investigating and joining an Epicor user group. It could prove to be invaluable to your business.
2W Tech is a Certified Epicor partner and would be happy to discuss further the benefits of user groups with you. If you have a need for Epicor support immediately, please contact us.