Using Mobility – Field Sales for Productivity and Communication
Using an enterprise mobility solution for sales and distribution will help you drive productivity and communication for real time data entry and knowledge transfer. It will provide complete sales and fulfillment workflow from quotes and orders to inventory management, payment and proof-of-delivery.
Using standard workflows such as customer maintenance, customer history, replenishment, comprehensive product pricing, and taxation schedules allow you to process and maintain sales processes within your sales operations. Added functionality like bar code enabled mobile devices automate the scanning of pickups, deliveries, stock-taking, back orders, and returns with portable printing solutions or automated PDFs sent direct to the customer from your internal ERP solution.
Your mobile sales assistant should be fully integrated with your ERP products, but also have the ability to operate independently with or without a connection to the Internet. Once a connection becomes available, transactions synchronize seamlessly between the mobile device and changes within your ERP.
Some of the processes that are impacted and improved are:
- Territory and Account Management
- Order Fulfillment
- Quoting and Order Processing
- Invoicing and Payment Acceptance
Common mobility platforms should include industry standard devices like the iPhone, iPad, Android™ phones and tablets, and Microsoft® Windows® mobile devices. This provides you the flexibility to use the right device for the right environment and still provide the same easy-to-use application.
Mobility will give your sales force and back office the ability to collaborate more productively, be more responsive to customer needs, and provide superior levels of customer service.