Sue is responsible for everything marketing at 2W Tech. She loves her job because of all the diversity that comes from the ever changing world of marketing and reacting to what’s hot at the moment. She graduated with a Bachelor of Science Degree from Penn State. She is still an avid Penn State football fan today. She resides in Erie, PA, which happens to be one of the snowiest places on earth. Sue spends her free time playing volleyball, reading, working out, and drinking wine. She also spends a ridiculous amount of time cheering on her children at their athletic events. Sue loves her family and friends and loves to entertain any chance she can. Which is why she is OCD on cleaning, you never know when someone will drop by! Sue is a really awesome cook, but if you ask her to bake you anything, it will end in a major disaster.
Kathy handles the purchasing of hardware, software and licenses for clients, as well as everything else that gets thrown her way! She loves her job because she gets to spend someone else’s money! Kathy spends her free time with her grandchildren or cheering on the Cleveland Indians. Go Tribe! She believes there is a super hero in all of us, you just have to have the courage to put on the cape! So be yourself and put on that cape!
Mark’s job as a Senior Systems Architect is to design solutions for clients, support clients needs and find new sales opportunities when presented. In short, he tries real hard not to screw up a clients network or server! Mark attended several schools including Waynesburg University, Lakeland College, Lake Erie College, and the School of Hard Knocks. Mark has 2 very spoiled rotten doxie’s named Pnut and Teddy. He used to spend his free time on home repair but now he’s moved into a condo, so who knows what trouble he is going to get into!
Doug spends his days at 2W Tech consulting with Epicor clients on implementations, reported issues/troubleshooting, creating custom reports and other customization requests. He enjoys being able to assist a customer in accomplishing improvements in their work processes. He earned a BS in Computer Science from Indiana Tech, as well as an MBA from Indiana University. Doug’s hobbies include programming, reading, furthering his education, as well as home/auto maintenance. He would not want to be a superhero, he already has enough people that depend on him for answers.
Jennys’ job as a Software Developer allows her to work with Epicor customizations, reports, dashboards, BPMs, etc. Working mainly with customizations is perfect for her since she enjoys being able to find creative solutions to solve problems. Jenny graduated from the University of Maryland with a BS in Computer and Information Science. In her free time, she enjoys playing (primarily old) video games, reading, cooking, and other things that don’t make for a very exciting list. She just enjoys being home.
As Client Coordinator at 2W Tech, Mary provides internal and external client support for the Client Engagement team and Sales department. Additionally, she assists with various projects as needed, PLUS anything else that comes her way! Mary has earned most of what she knows today via the school of hard knocks but, she has been trained in Agile Methodologies, Change Management, Conflict Management, and Dale Carnegie Principle Leadership, in addition to a multitude of many different software applications. Mary married her teenage sweetheart, Brad, many years ago and actually made him take her to her senior prom even though he was already out of HS. They have two daughters, Samantha and Alicia (or two sons if you call them by their nick names (Sam & Al). They are both married which means Mary also has two purrrrfect grand cats Rizzo and Kenickie (yes, they are named after the characters in the movie Grease), and an attention monger German Shepard grand-dog named Myah. Her hobbies include camping, boating, antiquing, rummaging and just chilling by the camp fire with friends while having a few. Fun fact about Mary is she submitted a video and it was featured on the Ellen Show, although she’s still not quite sure if she was laughing with me or at me!
Lissette is responsible for managing all projects, determining resources, developing estimates on work effort, and solving customer issues. She usually has her hands in most projects because she loves client interaction and the fact that each project varies in nature from the next. Lissette has earned a B.A. in Business and Management from Alverno College, as well as an MBA from Carroll University. She loves to spend all her spare time with her nieces, nephews and godchildren. Lissette is usually known to be the life of the party, well at least when she finally gets there. She can relate to the Flash, because she is always running late!
As one of the longest tenured employees at 2W Tech, Autumn is responsible for day to day accounting activities and maintaining the financial records. She is, as we like to call her, the Official Bean Counter. She loves having the ability to work independently, and at other times work with employees that care so much about the company. Autumn earned an Associates Degree from Duquesne University and a Certification of Finance from Strayer University. She owns a boatload of pets including a 19 year old potbelly pig, 2 dogs, a tortoise, sun conure and a lot of feral cats. In her spare time, she enjoys rehabbing old homes and furniture, baking and working with a trap n release program for feral cats.
Tom’s job function as the Chief Trailblazer is finding new product solutions for our clients. He loves working with clients to improve their productivity, effectiveness or profitability. If there is an opportunity to build something new for someone, Tom is the first to raise his hand. He loves creating and building. . If it’s not on a computer, he’s doing home-improvement, construction or something similar. Tom loves spending his time volunteering or being at the beach.
Jared loves using technology to help clients succeed and also enjoys having the opportunity to meet new people. His responsibilities include managing and maintaining infrastructure systems. This includes networking, email, security, upgrading and configuring server and backup solutions, as well as cloud-based solutions. Jared enjoys spending his free time writing and recording music. He plays guitar, drums and bass. He also enjoys kayaking and being outdoors. One thing he does not enjoy is early mornings. Every day is a new adventure and Jared loves to wake up each morning to find out what it will be.
For the last couple years, Mike has been focusing mostly on Infrastructure maintenance and IT projects for our clients. Give him new technology to play with, whether it’s a new piece of hardware or a software tool that helps solve an issue, and he forgets it is work he’s doing! Mike graduated from UW Milwaukee with a Bachelors Degree in Information Sciences and a minor in Computer Sciences. He loves playing hockey and video games, listening to music, and has a passion for cars. You can usually find him in front of the computer coding something. Mike dreams of the day he could become like Doctor Strange to manipulate time and energy!
Steve is an Epicor Consultant for 2W Tech. He works on a wide variety of Epicor projects including implementations, process design, reporting and customizations. Steve has over 30 years of experience helping teams select new, migrate from legacy, and implement improved ERP systems and applications. Steve brings to 2W Tech extensive experience working within the manufacturing industry.
25 Years of Accounting, HR and management experience makes Joan uniquely qualified to keep our crew paid, officed and well behaved (mostly). All things being equal, Joan would prefer to be on a bike. Besides that she enjoys walking her dogs and a good craft beer . Joan is a competitive amateur speed knitter and has just completed her 3rd degree sniper certification.
“The higher you are on the org chart, the more accountable you are to those whose boxes that fall under you. The difference between the very top officer and most Jr Tech is simply a job description. Never forget we all work for each other.” Mark has been the President/CEO since 2012 and is focused on providing value for our clients, team members and investors. A University of Arizona and Kellogg School of Business grad, Mark is constantly on the lookout for the next thing. When he isn’t at the office or with a client, he’s probably on a field officiating a lacrosse game somewhere.
As Client Success Manager, Randy is responsible for helping 2W Tech’s clients maximize their investments. When Randy is not at 2W Tech, you can often find him officiating or coaching Hockey. He is also an avid reader and wine drinker. His other passion is listening to heavy metal music. Randy wishes he was Superman and could fight the never ending battle for truth, justice and the American way.
Andrew is an Analytic Specialist at 2W Tech. He is responsible for building and customizing dashboards within Epicor and Microsoft Power BI. Andrew will be spearheading the Analytics department for 2W Tech. He graduated from the University of Wisconsin-Madison with a degree in civil engineering and has several years experience with Business Intelligence. In Andrew’s spare time, he enjoys traveling, attending sporting events(usually Packers or Badgers games), brewing his own beer and golfing.
Joe joined 2W Tech as an IT Consultant and is responsible for investigating computer errors, reviewing customer requests and planning for future expansion. Joe works everyday to promptly remedy any client problem he is faced with, as he understands that is the key to customer satisfaction. When Joe isn’t working, he loves to spend his free time messing with Security cameras, playing golf, and just spending time with his wife.
Marcia is an Account Manager for 2W Tech and is responsible for maximizing the client experience. Marcia has worked for over 20 years in the IT and software industry selling, supporting & delivering technology solutions. When she is not working, she is a fan of outdoor adventures and an avid traveler. She just recently visited Ireland. Marcia loves to collect coins and has a collection of old, rare and foreign coins. She is also an avid animal lover. Marcia enjoys hanging out with her 2 dogs, cat, fish, as well as her teenagers.
Brent’s duties at 2W Tech include completing service and project tickets, helping customers with troubleshooting, problem solving and handling custom requests. His job does not include a dull moment ever. Brent likes the moment when all the pieces of a project come together and the technology works like a well-oiled machine. Brent earned both an Associate of Science and a Bachelor of Science degree. He has 1 wonderful daughter. Brent’s hobbies include being a mechanic, home refinishing, tinkering with anything with wheels, cooking, playing softball and exploring the great outdoors. His favorite part of waking up is observing the weather and all its magnificence, knowing it is being shared by family and friends closest to the heart.
As a Senior Consultant, Chris has primary responsibility for conducting all aspects of a complete ERP application implementation, including business process mapping, business process re-engineering, project management, software installation, systems integration, data conversion, system design and modifications, end-user training and post-implementation support. He has implemented the full application suite for Epicor’s ERP software. Chris’s hospital birth certificate has a picture of the Hindenburg, as he was born in Lake Hurst, NJ where it exploded. His hobbies include spending time with his family, golfing and fishing.
As a Senior Consultant, Sam is responsible for providing Epicor ERP business and technical consulting. He graduated with a Bachelor’s of Science degree in Geology from Clarion University. Sam has a ton of hobbies including spending time with his family and pets, fitness, sports, outdoors, woodworking, automotive/mechanical, construction, farming, cooking, shooting sports, hunting and motorcycles. In addition to a variety of hobbies, he also has very diverse musical tastes. Sam is envious of the Hulk because he gets to work out his anger in a physical way.
James job is to engage with prospective customers and discuss the products and services 2W Tech can offer. He loves helping prospects recognize the benefits that technology can bring to their business. James earned a B.S. in Accounting Information Systems from the University of Southern California. He spends his free time with his family, doing DIY home projects and restoring Aircooled VWs (60’s era). He also really loves Japanese woodworking techniques.
As one of the newest member of our team, Erik focuses on specialized Epicor projects. He loves helping customers leverage technology to achieve their goals, while demystifying for them the technological tools they use. Erik can be found riding his bicycle in all weather conditions and all over the city. He is currently learning to restore classic cars, which is just one more DIY project he is undertaking. Erik likes to spend his free time with his family, serving his church and doing as much as he can to help others.
Josh’s responsibilities imanaging 2W internal systems and working with clients’ specific security needs and regulations. Josh loves when he can create a system that is transparent to the end user and it just works through anything that gets thrown at it. His hobbies when not studying include reading, tinkering in his home lab, cooking and hiking. Josh spends his holidays fixing things for family members.
Ken is the VP of Operations, which means he is responsible for implementing policies and procedures and ensuring everything runs smooth. He is also the guy that gets to do what no one else wants to do! Ken enjoys problem solving, so this job gives him the opportunity to do just that. Ken has several children, 1 grandchild, along with 3 dogs. His hobbies include many outdoor things such as hunting, fishing, camping, motorcycling and landscaping. He is also an avid lover of wine, good food and music. Ken is known to be a really great cook in most environments.
Rob is an IT Consultant for 2W Tech that specializes in Infrastructure and security solutions for our clients. Rob came to 2W Tech with experience as a network hardware administrator. Rob is an Information Security enthusiast and is excited to see what new things he can learn and teach our clients. Rob enjoys camping, fishing and all things hackable.
As Director of Epicor Services, David is in charge of managing resources and developing effective processes for implementing and supporting Epicor ERP for 2W Tech’s clients. He likes assisting end users of ERP software achieve significant improvements for their business. David earned a Bachelor’s Degree from Haverford College, as well as a Master’s Degree from Indiana University. His hobbies include cycling, skiing, and playing the banjo.
Diana is not only a Senior Consultant at 2W Tech, but she also a Founder of the company. Her many job duties include working with new clients on implementing Epicor 10, working with existing clients on upgrading from legacy version of Epicor software to Epicor 10, troubleshooting problems and issues with all versions of the Epicor software, as well as mentoring new employees. She has a Bachelor’s Degree in Business Administration, as well as an Associate’s Degree in Computer Science. Diana is wild about animals. She has a german shepard, barn cat, 9 American Saddlebred horses and a pony. Her hobbies include raising and showing American Saddlebred Horses, going to the theater, traveling, in addition to spending time with her family.
Zack works on a wide variety of Epicor projects including implementations, process design, reporting and customizations. He loves having the constant opportunity to work with clients and learn about their business. Being able to help companies grow and build solutions through technology is extremely rewarding to him. Zack has a Bachelor’s Degree in Computer Science from Lewis University. He has a couple cats, however the dog is still pending further discussion. When he is not mastering baby talk with his twins, he likes to unwind cooking and listening to a good record. Zack is a big fan of Disney, he believes it truly is the happiest place on Earth. He would really like to be Iron Man because he is smart, social, has lots of toys and never has to worry about a secret identity.
Jonathan is a Senior Infrastructure Consultant for 2W Tech. He has been in various active roles within the IT industry since 1996. Prior to that, he spent two active duty tours in the Army as a Field Artillery Cannon Crew member, and Unit Armorer with the 25th Infantry Division in Schofield Barracks, Hawaii and the 3rd Infantry Division in Germany. Jonathan is a proud daddy with 2 daughters. He enjoys spending time with family and eating great foods.
2W Technologies’ Help Desk is a great way to tap into the expertise that you need. Whether you need help with your Epicor ERP system or any networking solution, we are here to help.
Monday-Friday, 7:30 a.m. – 5:00 p.m. (Central time)
Reach us by telephone: 312.533.4033 ext 1.
Or fill out the help desk form below: