Maintaining the Needs of a Manufacturing Infrastructure


Whether a business should maintain its own infrastructure or not depends on numerous factors such as the size of the business, its resource availability, technical expertise, and strategic goals. In-house management may be suitable for larger businesses with significant resources and specific needs that demand elevated levels of control and customization. On the other hand, small to medium-sized enterprises (SMEs) and startups often benefit from outsourcing due to cost savings, scalability, and access to expertise.

Maintaining infrastructure in-house for a manufacturing business can indeed be challenging due to several unique factors inherent to the industry.

Here are some of the main challenges:

  • Complexity of Systems
    • Diverse Technologies: Manufacturing environments often use a wide array of technologies, from legacy systems to modern IoT devices and robotics. Integrating and maintaining these can be complex.
    • Specialized Software: Manufacturing frequently relies on specialized software like Enterprise Resource Planning (ERP) systems, Manufacturing Execution Systems (MES), and Computer-Aided Design (CAD) tools. Ensuring these systems work seamlessly together requires expertise.
  • Security Concerns
    • Cybersecurity Threats: Manufacturing is increasingly targeted by cyberattacks, particularly ransomware, due to the critical nature of production lines.
    • OT Security: Protecting Operational Technology (OT) such as SCADA systems, which are often less secure than traditional IT systems, adds another layer of complexity.
  • Downtime Impact
    • Production Downtime: Any downtime in manufacturing can be extremely costly, impacting production schedules, revenue, and even customer relationships.
    • Maintenance Windows: Limited opportunities for maintenance due to the need to keep production lines running as much as possible.
  • Scalability and Flexibility
    • Demand Fluctuations: Manufacturing businesses often face variable demand, requiring an agile infrastructure that can scale up or down quickly.
    • Customization Needs: Different manufacturing processes may require highly customized solutions, complicating standard infrastructure setups.
  • Cost Constraints
    • Capital Expenses: High initial costs for setting up robust infrastructure, including machinery, networking equipment, and specialized software.
    • Ongoing Maintenance: Continuous expenditure on maintenance, upgrades, and skilled personnel.


  • Compliance and Regulation
    • Regulatory Requirements: Adhering to industry-specific regulations and standards, such as ISO certifications, which often require meticulous record-keeping and data management.
    • Data Security: Ensuring compliance with data protection laws, both for customer data and intellectual property.
  • Considerations for Manufacturing Businesses: Given these challenges, here are some strategies that can help:
      • Outsourcing: Consider managed services for IT and even OT to handle routine maintenance, security, and upgrades.
      • Automation: Invest in automated monitoring and maintenance solutions to predict and prevent failures before they happen.
      • Training: Regularly train staff on the latest technologies and security best practices.
      • Scalability Solutions: Use cloud-based solutions where possible to facilitate easy scaling.
      • Regular Audits: Conduct regular audits to ensure compliance and identify areas for improvement.

A manufacturing business should consider turning to 2W Tech to manage their infrastructure for several compelling reasons:

  • Expertise in Manufacturing Solutions: 2W Tech has over 30 years’ experience delivering technology solutions customized for the manufacturing industry. Working with Epicor ERP solutions for this long has given us a deep understanding of the unique needs and challenges based by manufacturing solutions.
  • Comprehensive Managed Services
  • 2W Tech offers a wide range of managed services designed to improve everyday business processes and operational efficiencies. These services include IT infrastructure management, Azure cloud services, security solutions, and comprehensive managed technology programs.
  • Security and Compliance
  • 2W Tech helps develop robust security strategies to protect your people, devices, and data. This is crucial for manufacturing businesses that need to safeguard sensitive information and comply with industry regulations.
  • Scalability and Flexibility
  • With expertise in deploying and scaling virtualized Windows desktops and apps on Azure, 2W Tech can help manufacturing businesses scale their infrastructure according to their growth and changing needs.
  • Dedicated Support: 2W Tech provides dedicated IT support, ensuring that help is available whenever needed. This support is crucial for minimizing downtime and maintaining smooth operations in a manufacturing environment.
  • Data Analytics and AI: 2W Tech offers data analytics and artificial intelligence solutions that can provide intelligent insights and analysis based on your Epicor ERP data. This can help manufacturing businesses make data-driven decisions and optimize their operations.
  • Proven Track Record: As an Epicor Platinum Elite Partner and a Microsoft Tier 1 Cloud Services Partner, 2W Tech has a proven track record of delivering high-quality service and support. This recognition underscores their capability and reliability in managing complex IT environments.
  • Customization and Integration: 2W Tech provides customized solutions, including custom reports, dashboards, and system integrations, ensuring that the technology aligns perfectly with the specific needs of the manufacturing business.
  • Continuous Improvement: 2W Tech offers continuous improvement plans and managed support to ensure that the infrastructure remains up-to-date and efficient, helping businesses stay competitive in the market.

By leveraging 2W Tech’s extensive experience, specialized services, and dedicated support, manufacturing businesses can ensure their infrastructure is robust, secure, and capable of supporting their operational goals. Give our awesome team a call today and learn about our IT Service/Infrastructure programs, or our Managed Service Provider (MSP) programs. Our team is on-hand and ready to help!

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