Elevating Order Management with Epicor Prophet 21
Efficient order management is vital for distributors aiming to meet customer demands and maintain a competitive edge. Epicor Prophet 21 offers a comprehensive order management system designed to streamline processes and enhance service levels. P21 simplifies the order entry process, allowing businesses to manage quotes and orders from a single screen. This feature enables users to:
- Enter and convert quotes to orders swiftly.
- Expedite orders and check stock availability.
- Search for price and availability and view past invoices.
With orders entering the system directly from various points, whether at the counter, remotely via mobile devices, or online, businesses can eliminate rekeying errors and speed up processing times.
P21 empowers even inexperienced salespeople by suggesting accessory items and substitutions, ensuring customers receive exactly what they need. By linking product information, such as material safety data sheets or specification sheets, to item codes, you can provide customers with detailed confirmations and foster trust.
The system’s kitting and light manufacturing capabilities allow businesses to offer value-added services, further enhancing customer satisfaction. These features enable you to bundle products and services efficiently, meeting diverse customer needs.
P21 ensures that all information entered is integrated in real-time, allowing for up-to-date inventory checks and order status updates. This integration supports accurate and timely decision-making, reducing delays and improving customer service levels.
Epicor Prophet 21’s order management capabilities are designed to boost efficiency, reduce errors, and enhance customer satisfaction. By streamlining the order process and providing real-time integration, Prophet 21 helps distributors meet the growing demands of their customers with precision and speed.
At 2W Tech, we specialize in implementing and supporting Epicor solutions, ensuring your business can fully leverage Prophet 21’s capabilities. If you want to learn more about order management or any other module within P21, give us a call today and let our team help you begin exploring.
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